9
Other ways to get literature and information from BT
If you’ve problems seeing or reading standard print, BT’s printed information is available in
alternative formats free of charge.
You can get standard BT literature in:
Large print
BT Basic
|
3
What is BT Basic?
At BT we know that, whatever your income, everyone
needs a phone. BT Basic is a low-cost package that is
easy to understand and helps you keep in touch, even
if money is a bit tight.
You can usually get BT Basic if you are claiming one of the benefits below.
• Income Support
• Income-based Jobseeker’s Allowance
• Pensions Credit (Guaranteed Credit)
• Employment and Support Allowance (income related)
Please note that some conditions apply, and if you get benefits with
similar names this does not mean you will be eligible for BT Basic.
You can see a list of conditions on page 8.
We hope you’ll find all you need to know about BT Basic in this
handy guide.
How much does it cost?
BT Basic costs just £14.40 (including VAT) for three months line rental.
For that, you get a call allowance of up to £4.50 (including VAT) every
three months.
This means you get £4.50 to spend on local, national and international
landline calls every three months, without paying any more money.
If you go over your call allowance, you’ll pay 10.7p a minute (plus 3.1p
for each phone call) for all normal UK calls.
You can see a list of the types of phone numbers this includes on
page 6.
Produced in 20 point
clear font
Audio
Provided on audio CD
Braille
Single-sided in Grade 2
abbreviated
• If you can’t use a printed directory because of a disability, you can apply for our Free 195
Directory Enquiries. If you’re a BT customer and the 195 Directory Enquiries operator
connects your call, you can take advantage of any inclusive minutes included in your
BT call package.
If you’d like to register, call 0800 587 0195 for an application form. We’re open from 9am
to 4.30pm, Monday to Friday.
