Speech and language
Your own voice quality might affect how well you’re able to
communicate over the phone. This could be because you have
a quiet voice, use a speech output device or because you have
difficulty pronouncing some words. Here are some ideas that
might help.
Take control
You’ve probably worked out the best ways to make and take phone calls – and if your ability to
speak is affected by day-to-day circumstances, there might be products that can help you too.
Making calls
Preparing in advance will help you to have the most control over your call.
• Have any details you might need with you before you start the call.
• Make notes about what you want to say and keep them handy while you’re talking.
• Rehearse what you want to say, especially
opening lines and note down key words
to prompt you.
• Practice helps, perhaps by
making easy calls to people
you know before tackling
more difficult calls.
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