Text messages sent to standard phones or to lines without Caller Display will be delivered as
voice messages. If you want to make sure that any text message you send to someone with a
visual impairment is received as a spoken message, insert
*
3# at the beginning of the message.
For more information about BT’s Caller Display, go to bt.com/callingfeatures.
Text Relay
If you use a textphone, Text Relay helps you communicate with people who use a standard
phone or another textphone (sometimes called a minicom). When needed, a relay assistant will
translate the text to voice and the voice to text.
If you’re a BT customer and use Text Relay, there’s no extra charge for the service and we
automatically apply a rebate for the text portion of applicable calls. If you aren’t a BT customer,
contact your supplier for more information.
For more information about Text Relay, go to textrelay.org, call 0800 731 1888 (voice),
0800 500 888 (text) or email helpline@textrelay.org.
Textphones
If you struggle to hear speech on the phone,
a textphone might help. Textphones help
people with a hearing or speech impairment
to have typed phone conversations either
person-to person or via a relay assistant.
There are many different models of textphone.
Find out more at textrelay.org.
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