Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS
19-19
port parameter in this screen must contain
the DN of a VS&F device, IVM or an IVM
hunt group. The ACD plan’s mailbox must
also be entered in the
e
maGEN
/IVM PC.
3. Press the [Save] icon to save your data entry.
19.10.2 Interflow/overflow Programming Screen
You use the Interflow/overflow Programming Screen to define inter-
flow and overflow parameters, one of which may be a voice mail
hunt group. These parameters are an essential part of ACD opera-
tion. You are able to define a different set of interflow and overflow
parameters for each ACD routing plan.
It makes no difference for the purpose of this screen whether or not
the ACD system uses the optional predictive overflow feature in
addition to the regular or non-predictive overflow.
1. Press the [Edit Units] icon.
The program displays the Interflow/overflow Programming
Screen.
2. Press the [Save] icon to save your data entry.
You use this screen to define the following fields:
• Interflow time, the time period after which unanswered calls sent
by this routing plan will ring at the interflow port;
• Interflow port, the DN of the
e
maGEN
hunt group or the atten-
dant position to which the call will be forwarded after the interflow
time is exceeded. The
e
maGEN
hunt group has been defined
as described in Section 19.4 above;
• First overflow time, the amount of time that a call can remain
unanswered in the main ACD group queue before it is forwarded
to ring in the first ACD overflow group queue as well;
• First overflow group, the number of the ACD group, in addition to
the main group, to receive unanswered calls from this ACD plan,
after the first overflow time has been reached;
• First overflow priority, the priority given to a call overflowing to the
first overflow group when it enters that group queue;
• Second overflow time, the amount of time that an unanswered
call can remain in the both the queue of the main and first over-
flow ACD groups before it begins to ring in the second ACD over-
flow group queue as well;
• Second overflow group, the number of the second ACD group, in
addition to the main and first overflow groups, to receive unan-
swered calls from this ACD plan, after the second overflow time
has been reached;
