76-110-0887/0, Issue 1
19-18
Call Distribution feature. You define Announcer Plans and then use
them as a parameter in the relevant ACD Screens.
19.10.1 ACD Routing Plans Screen
You use this screen to define the parameters of each ACD routing
plan, one of which is an announcer plan with recorded announce-
ments.
The screen informs you of the number of available plan entries. the
maximum number of ACD plans is:
•32 for
unit
e
128
•48 for
unit
e
400
•48 for
unit
e
1000
1. From the Auto. Call Distribution heading, select the ACD Routing
Plans Screen.
The program displays the ACD Routing Plans C-P Screen.
2. Define the relevant parameters for each ACD routing plan that
you establish,
or
Add the relevant
e
maGEN
information, if the routing plan has
already been defined.
These parameters are:
• DN for the ACD routing plan;
• Name of the ACD routing plan;
• Main group number, the ACD group that first receives an incom-
ing call;
• Priority value, establishing the priority of a call arriving from this
routing plan into the call answering queue. The priority value can
be from 1 to 99, with 1 as the highest priority. The default priority
value is 1;
• Announcer plan, the number of the announcer plan serving this
ACD routing plan. The announcer plans themselves are pro-
grammed using the Announcer Plans Screen, as described in
Section 19.10.3 below.
NOTE
Message station is the number of the mail-
box where you want callers to an ACD plan
to be able to leave a message. A call is for-
warded to this mailbox after it has been in
the queue long enough for the time entered
in the Inflow timer parameter on the Inter-
flow/overflow Programming A-P-[Edit
Units] icon Screen to elapse. The Inflow
