Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS
19-17
NOTE
You may also wish to assign a voice mes-
sage function code. See the Function
Access Codes S-F Screen.
19.9 ATTENDANT FEATURES PROGRAMMING
There are two items which may be necessary to program in the
Attendant Features Programming Screen:
• The Call Record button;
• The Attendant Definition for shared use of
e
maGEN
among ten-
ant systems (see Section 19.12).
19.9.1 Programmable Keys and Attendant Definition Screen
A programmable button used for the
e
maGEN
Call record feature
must be programmed for the attendant. This screen defines the
attendant position and its programmable buttons.
1. From the Attendant heading, select the Attendant Definition
Screen.
The program displays the Attendant Definition A-A Screen, which
prompts you to choose the number of the map to define.
2. Move the cursor to the map number, from 1 to 4, on which you
want to program one of the buttons as a [CALL RECORD] but-
ton.
3. Press the [Edit Units] icon to have the program display the
selected Attendant Map Screen.
To program the [CALL RECORD] button:
1. Place the cursor on the button of the Attendant Map Screen you
want to program as a [CALL RECORD] button.
2. Type cr, the code for the Call record feature, followed by ENTER.
3. Press the [Save] icon to save your programmable button assign-
ment.
The program downloads the data and the attendant station is
reset according to the modified map
19.10AUTOMATIC CALL DISTRIBUTION PROGRAMMING
You must define the parameters relevant to
e
maGEN
Announcer
Plans within ACD configuration programming both to both provide
recorded announcements and to support the optional Automatic
