Chapter 8 Testing and Troubleshooting the Cisco ATA 186
Symptoms and Actions
8-6
Cisco ATA 186 Installation and Configuration Guide
OL-1267-01
Symptom The Cisco ATA 186 registration is rejected by the gatekeeper. The
gatekeeper contains more than one zone prefix command.
Possible Cause If delivering more than one zone prefix on the gatekeeper, the
UserID values or E.164 values on the H.323 endpoint (that is, the
Cisco ATA 186) must be within a defined zone prefix on the gatekeeper.
Action Add the zone prefixes in order for the Cisco ATA 186s to maintain their
registration.
Symptom Fast busy tone.
Possible Cause There may be a duplicate user ID.
Action Make sure that all user IDs are unique.
Symptom SIP parameters are not available.
Possible Cause The SIP protocol or SIP Registration are not enabled.
Action Make sure that you have enabled the SIP protocol by setting the UseSIP
parameter. If you are using proxy, enable SIP registration (for authentication).
