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Cisco ATA 186 Installation and Configuration Guide
OL-1267-01
Chapter 8 Testing and Troubleshooting the Cisco ATA 186
Symptoms and Actions
Symptom Unable to access the web configuration page.
Possible Cause Software versions earlier than 2.0 require the web
configuration page to be enabled using option 80# on the IVR.
Action Upgrade the software.
Symptom FAX passthrough is not working or is working incorrectly.
Possible Cause By default, the VoIP dial-peers have FAX relay enabled on
them; when they hear the FAX training tone, they try to load the FAX relay
codec. The Cisco ATA 186 does not support this mechanism; it can only
support the passthrough mechanism.
Possible Cause Disable FAX relay on the VoIP dial-peers and enable the
passthrough mechanism.
Symptom IP Routing is not operating.
Possible Cause IP routing is off by default.
Action Enable IP routing on the gatekeeper by using the ip routing command.
See your Cisco IOS documentation for information.
Symptom Time is not displayed or is displayed incorrectly.
Possible Cause The Cisco ATA 186 and gatekeeper are not pointing to the
same network time protocol (NTP) server.
Action Make sure that both items are pointing to the same NTP server.
Symptom Cannot place call.
Possible Cause There may be a duplicate user ID.
Action Make sure that all user IDs are unique.
