Chapter 8 Testing and Troubleshooting the Cisco ATA 186
Contacting TAC
8-8
Cisco ATA 186 Installation and Configuration Guide
OL-1267-01
Symptom Incorrect dial tone.
Possible Cause You installed a template for a country other than your own.
Check the web interface for your Dial Plan. The default is U.S.
Action Install the correct country template.
Mass Provisioning Issues
The following cautions apply during mass provisioning.
Caution During upgrading, the function button flashes. Do not unplug the power during
this procedure.
Contacting TAC
If you need to contact the Cisco Technical Assistance Center (TAC), provide the
following information:
• Product codes.
• Software version number - To identify the software revision number, use the
configuration menu number—123.
• Hardware version number - To identify the hardware revision number, use the
serial number and MAC address found on the label on the bottom of the
Cisco ATA 186.
• Software build information - To identify the software build information, use
the voice menu option—123123.
• Cisco ATA 186 serial number.
• MAC address.
