Chapter 8 Testing and Troubleshooting the Cisco ATA 186
Troubleshooting Tips
8-2
Cisco ATA 186 Installation and Configuration Guide
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Step 2 Dial as you normally do.
Tips If you want to send the dial string out immediately, without waiting for the 2-
to 4-second timeout, press # after the last digit.
If the called party is available, you will hear ringing.
Step 3 When the called party answers, speak normally.
Step 4 Hang up when finished.
You can cancel or discontinue your call at any time by hanging up the handset.
You can make a separate, simultaneous telephone call by using the second handset
connected to the Cisco ATA 186. The Cisco ATA 186 can support two
simultaneous G.723 calls or one G.729A call. When using G.729A, the second
line must use G.711 u-law or a-law. The default voice codec is G.723.
Troubleshooting Tips
The suggestions in this section are general troubleshooting tips.
• Make sure that you are correctly registered with the gatekeeper. Check to
make sure that you are using the correct gatekeeper IP address and the correct
E164 address for UID0 or UID1.
• Check the green Network Activity LED to make sure that the network
connection is active.
• Make sure that the DHCP server is operating correctly. Note that the Function
button flashes when the Cisco ATA 186 attempts to acquire the DHCP
configuration.
• If you do not see the green activity LED flashing after you connect the
Ethernet cable, make sure the power cord and the Ethernet connection are
secure.
• If you do not hear a dial tone, make sure that you have entered your user ID
(UID) and that the telephone line cord from the telephone is plugged into the
Cisco ATA 186 PHONE 1 port.
