Frequently Asked Questions
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USB MEMORY DEVICE
How can I order the 128 MB USB storage drive and adaptor?
To order a USB device, call Miller Special Tool at (800) 801-5420 and order a StarSCAN
Software Update Device Kit (P/N CH9412). This kit includes both a 128MB USB device and a
USB adapter.
Why does my USB device no longer work with my StarSCAN after I reformat it?
It is not recommended that you reformat your USB Memory device. If you have reformatted the
device and the StarSCAN no longer recognizes the USB Memory Device, it may have been
formatted to an incorrect format. To remedy this situation, reformat the USB Memory device
using the 'FAT32' option.
Why won’t my TechCONNECT PC recognize my USB device?
Some TechCONNECT PCs are unable to run both StarSCAN USB devices and BlueTOOTH
USB devices at the same time. This problem is very rare and affects only a small number of
TechCONNECT PCs. This problem can be resolved by completing the following steps:
1. Unplugging the BlueTOOTH device from the USB port.
2. Re-boot the TechCONNECT client.
There also have been a few reported issues with AK variants of the Lexar USB memory device
shipped in some of the StarSCAN Update Kits. The problem only affects a small number of
TechCONNECT machines. If you are experiencing problems with the TechCONNECT not
recognizing your Lexar JumpDrive and you are in the U.S. or Canada, contact the
DealerCONNECT Hotline at (800) 374-4040. All others should visit DealerCONNECT at
https://dealerconnect.chrysler.com for Hotline numbers in your locale.
Why am I getting an error when trying to write to my USB memory device?
You may have your memory device locked. To unlock the device, simply move the micro switch
located on the side of your USB memory device to the unlocked position.
