Frequently Asked Questions
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What kind of networking changes might be needed to support the StarSCAN diagnostic
tool?
Dealerships should be equipped with a local area network (LAN) connection to meet their
needs. For more information regarding dealership networking changes please refer to
dealership guidelines, located at DealerCONNECT > eFiles > New Dealer > Infrastructure
Requirements.
Is StarSCAN wireless networking supported?
Wireless networking is not officially supported by Chrysler. Interested users can, however,
receive help that will allow them to enable beta wireless networking software on their StarSCAN.
To receive this help, call the DealerCONNECT hotline which will forward your help request to a
Tier 2 help group.
How many LAN drops should I plan for?
You will need separate LAN drops for each of the following:
• Every service bay where the StarSCAN diagnostic tool is used
• Every service bay where the StarMOBILE system is used
• TechCONNECT client
• Additional drops for future needs
What ports are required for the StarSCAN tool to access the Internet?
For the StarSCAN tool to access the Internet both ports 80 (HTTP) & 443 (HTTPS) are required.
Do I need Internet access in my service bay to use the StarSCAN diagnostic tool?
Yes. The StarSCAN diagnostic tool must be able to fully access the Internet. It employs HTTP
and HTTPS protocols operating over ports 80 and 443 respectively. Use of content filters and
other restrictive network devices may prevent the StarSCAN tool from having necessary access.
DOWNLOADING FLASH FILES
Where are the flash files on the StarSCAN & StarMOBILE Update CD?
Flash files are not included on the 6.06 StarSCAN & StarMOBILE Update CD, nor will they be
included in future release CD’s. Flash files will only be available online via DealerCONNECT or
Tech Authority. Providing flash files on DealerCONNECT and Tech Authority ensures that only
the most current flash files are used to update vehicle ECUs.
With the May 2006 release of the StarSCAN and StarMOBILE 6.06 CD, the developers at
DaimlerChrysler reached a long-planned development goal of providing flash files solely online.
By reaching this goal, you will now be able to access flash files that maintain the highest levels
of quality, consistency and availability. Additionally, developers will now have the ability to
respond quickly to any changes or issues found in the field and offer sound solutions to all in a
