Frequently Asked Questions
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8. To view the recordings go back to the home screen. Select More Options and then View
Recordings. The file that was downloaded should now appear. Select View Recording
to view the recording.
NETWORKING
How do I configure my StarSCAN for networking?
Refer to the StarSCAN Networking Guide or the StarSCAN Quick Start Networking Guide
available in the Download Center at www.dcctools.com and in DealerCONNECT under Service
> Repair > StarSCAN/StarMOBILE > Download Center. These documents contain step-by-step
instructions on how to set up your StarSCAN tool for networking.
What is the process for troubleshooting StarSCAN networking issues?
Refer to the StarSCAN Network Troubleshooting Guide available at in Download Center at
www.dcctools.com and in DealerCONNECT under Service > Repair > StarSCAN/StarMOBILE >
Download Center.
Does my StarSCAN diagnostic tool need to plug into my network?
Connection to the network is required for: downloading of up-to-date vehicle flash files,
StarSCAN software updates, downloading of templates, vehicle reconfiguration, and uploading
of data files to the STAR Center. For more information on how to configure the StarSCAN
diagnostic tool please see the Quick Start Networking Guide.
