Call Center Supervisor Guide 7
Call Center Supervisor Guide
Not Ready ≤·‚°
If you use Not Ready, you do not receive calls. The Call Center Administrator can also program a Break
Time, which makes Call Center automatically wait a short time before it routes the next call to you. You
can use the Break Time to complete any paperwork required by the last call. If you need some extra time,
use Not Ready to prevent Call Center from routing another call to you. Do not use the Do Not Disturb
feature. You can use Not Ready while a call is ringing on your telephone. The call that is ringing on your
telephone goes back to the skillset. You can program a the memory button with an indicator instead of
pressing ≤
áâ¡
.
For how to program a memory button, refer to “Programming a memory button” on page 8.
Using Not Ready
1 Press ≤
áâ¡
.
Make Not Ready
appears on the display.
If you press ≤
áâ¡
and
Wrap canceled
appears on the display, you canceled the Break Time
that the Call Center Administrator programmed for you. You must press ≤
áâ¡
again to
activate the Not Ready feature.
If you press ≤
áâ¡
and
Agent active
appears, the Not Ready feature was on and you
canceled it. Press ≤
áâ¡
again to activate Not Ready.
2 Cancel the Not Ready feature by pressing ≤
áâ¡
when you are ready to take calls again.
If
Not ready
appears, press ≤
áâ¡
again.
Not Ready is automatically enabled if you do not answer your telephone.
Programming Not Ready to a memory button
You can have convenient, one button access to Not Ready if you program a memory button with the Not
Ready Feature Code. If the memory button you choose has an indicator, the indicator shows your busy
status:
• If the indicator is off, Not Ready is off.
• If the indicator is on, Not Ready is on.
• If the indicator is flashing, the Break Time feature is on.
For how to program a memory button, refer to “Programming a memory button” on page 8.
