10 Call Center Supervisor Guide
P0941387 02
Logging off
Log off when you complete your shift or will be away from your telephone for an extended period.
1. From the display that shows your name on the top line, press
OUT
. The date and time display appears.
If
OUT
does not appear, you are not logged on to any skillsets.
Changing your supervisor password
Keep your password confidential. Change your password regularly, about every 30 days.
1 Press ≤
áâÝ
.
2 Enter your Agent ID number and press
OK
.
3 Enter your password and press
OK
.
The default password you enter to log on for the first time, or if your password is reset, is 0000. If you
use the default password you must change your password.
4 Press
OK
to accept supervisor status, or press
CHNG
and then
OK
to log on as an agent.
5 Press
IN
to log on to one or more skillsets.
If
IN
does not appear, you are already logged on to all the skillsets or there are no skillsets available.
6 Press
CHNG
until the skillset you want to log on to (All, or a number) appears on the display.
If there is only one skillset available to log on to that you are assigned to, you are automatically logged
on to that skillset.
7 Press
OK
.
8 Press
NEXT
.
9 From the Supervisor display, press
ADMIN
.
10 Enter a new password from four to eight digits long and press
OK
.
11 Enter your new password again and press
OK
.
12 Press ®.
