4 Call Center Supervisor Guide
P0941387 02
Using Feature Codes
Call Center agents and supervisors use Feature Codes to access Call Center features. The default Feature
Codes are shown below. Your Call Center Administrator can program Custom Feature Codes that you use
instead. If you use Custom Feature Codes, you can record them in the space provided below. Tell the
agents what the Custom Feature Codes are.
You can program these Call Center Feature Codes to memory buttons:
• Log on ≤·‚›
• Display Waiting Calls ≤·‚·
• Not Ready ≤·‚°
For how to program a Feature Code to a memory button refer to “Programming a memory button” on page
8.
If you enter a CallPilot Feature Code (not a Call Center Feature Code) while you are logged on, the date
and time display appears after the feature times out or you exit the feature. You can enter ≤
áâÝ
(Log on) to return to the last ≤
áâÝ
display.
If you enter a Call Center Feature Code such as ≤
áâ¡
while you are logged on to ≤
áâÝ
,
the last ≤
áâÝ
display returns before you exit.
Feature Default Feature Code Custom Feature Code
Open mailbox
≤·°⁄ ≤· ___ ___
Log on/Log off
≤·‚› ≤· ___ ___
Not Ready
≤·‚° ≤· ___ ___
Display Waiting Calls
≤·‚· ≤· ___ ___
