6 Call Center Supervisor Guide
P0941387 02
Display Waiting Calls
≤·‚·
Use Display Waiting Calls to view information about skillsets and the calls waiting in skillsets. The table
below describes the information in each display.
Using Display Waiting Calls from a two line display telephone
1 Press ≤
áâá
.
The skillset display for skillset 1 appears.
2 Press
SKILL
to view information about the next skillset. Press
NEXT
to view the next Display Waiting
Calls display.
3 Press ® to exit.
Using Display Waiting Calls from a one line display telephone
1 Press ≤
áâá
.
The display changes to the next display every five seconds. After the four displays appear for each
skillset, the Display Waiting Calls feature exits.
2 Press ® to exit at any time.
Using Display Waiting Calls with a memory button
Program a memory button with ≤
áâá
to view the status of all skillsets, including the skillsets that
you are logged on to. If the memory button you choose has an indicator, the indicator shows information
for the calls for the skillset that you are logged on to.
• If the indicator is off, all of the calls are within the acceptable wait time.
• If the indicator is flashing slowly, at least one call has exceeded the first alert time.
• If the indicator is flashing quickly, at least one call in the skillset has exceeded the second alert time.
The Call Center Administrator sets what the wait times are.
For information about how to program a memory button, refer to “Programming a memory button” on
page 8.
Display Description
Skill 1: Enabled shows the skillset number and the status of the skillset.
The status can be Enabled, Disabled or Uninit (uninitialised).
1: 6 agents shows the skillset number and how many agents are currently logged on to the skillset
1: 10 calls shows the skillset number and the number of calls in the skillset
1: wait 9:45 shows the skillset number and the time of the call waiting longest in the skillset.
