C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for resi-
dents of other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and
you live in Arkansas, Idaho, Kentucky or Min-
nesota ONLY, you can contact the Chrysler
Group LLC Customer Arbitration Process in
your area.
You may obtain a brochure describing Chrysler
Group LLC’s Customer Arbitration Process, in-
cluding an application, by calling (800) 423-
6343. This service is strictly voluntary, and you
may submit your dispute directly to the Cus-
tomer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute
settlement organization and may be contacted in
writing at the following address:
National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involv-
ing Chrysler Group LLC (⬙Chrysler⬙) Limited
Warranty or a Chrysler / Mopar Part Limited
Warranty. The CAP does not review disputes
involving the sale of a new or used vehicle, per-
sonal injury/property damage claims, disputes
relating to design of the vehicle or part, or dis-
putes which are already the subject of litigation.
HOW TO DEAL WITH WARRANTY PROBLEMS
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