Frequently Asked Questions
12/22/06 v1.2 Page 4 of 15
GENERAL INFORMATION
How do dealerships or aftermarket customers order the StarSCAN tool?
All orders for DRBIII®, StarSCAN® and cables & related accessories can be placed through
Miller Special Tools at 1-800-801-5420.
What is the process for ordering a StarSCAN carrying case?
The StarSCAN Carrying Case will cost $79.00 (U.S.) or $96.88 (Canadian) and is currently
available for shipping. To order a StarSCAN carrying case, complete the following steps:
1. Call Miller Special Tool at (800) 801-5420
2. Request StarSCAN Carrying Case (P/N CH9405)
My kit arrived incomplete: where’s the Read-Me First and other documentation?
The documentation is located in the soft nylon pouch that is attached to the lid of the StarSCAN
case.
Where should I send Canadian StarSCAN tools in for repair?
All calls regarding Canadian StarSCAN (Part Number CH9400-CAN) should be routed to the
following repair facility:
Auto Analyser Services
7353 Castlederg Side Road
Caledon, Ontario CA L7C0P7
(866) 233-6733 (Toll Free)
(905) 951-7111 (Local)
Once a service call is placed, Auto Analyser Services will issue a loaner unit to the dealer while
dealers unit is in for repairs. SPX Owatonna should no longer be point of contact for StarSCAN
repairs.
How should Dealerships report their stolen DRBIII, StarSCAN or StarMOBILE Tool?
Dealerships whose DRBIII, StarSCAN or StarMOBILE tool has been stolen should call and
report the tools S/N (Serial Number) with SPX Miller Special Tools at (800) 344-4013. Once the
Serial Number is recorded with SPX Miller Special Tools, any future tool repair work will first
checked against this Stolen Tool list and, if identified as stolen, will be returned to its rightful
owner.
What is the latest information on the StarSCAN Upgrade program?
For StarSCAN tools manufactured before April of 2004, we are launching a free special
StarSCAN Upgrade Program. Included in this program are several hardware and software
enhancements that have been added to the tool since the initial launch. This upgrade program
will be provided by Miller Special Tool at NO CHARGE.
