Frequently Asked Questions
12/22/06 v1.2 Page 7 of 15
Why won't my StarSCAN tool power off when I press or press and hold the power key?
Complete the following steps if you are unable to power off your StarSCAN tool:
1. Remove the internal battery pack located on the lower right side of the StarSCAN tool
and disconnect all external power sources (A/C Power, Vehicle Cable, MDS2 DIN
Cable).
2. Re-install the internal battery pack and connect the StarSCAN tool to an external power
source (A/C power Cable, Vehicle Cable, or MDS2 DIN Cable).
Reconnecting an external power source may be necessary because the internal
rechargeable battery may be discharged.
3. Press the Power key.
Why won’t the tutorials on the dcctools website run on my computer?
The tutorials on the http://www.dcctools.com/en/training/index.html page require the
Macromedia Flash player be installed on your machine to run properly. You may download the
Flash player from the DealerCONNECT website by going to ‘eSupport’ then clicking on the
‘Downloads’ link. Click on the ‘Flash Player’ link and follow the instructions for download and
installation.
TOOL FEATURES
How do I calibrate and test the touchscreen on the StarSCAN Tool?
To calibrate the StarSCAN touchscreen, perform the following steps:
1. Power up the StarSCAN tool and allow the application to load up the home screen.
2. Once the home screen is loaded, press the both SHIFT keys on the StarSCAN key pad
simultaneously. This will bring up the system menu below:
3. Select Calibrate Touchscreen and follow the instructions.
To test the StarSCAN touchscreen, perform the following steps:
1. Follow steps 1 and 2 above to view the StarSCAN System Menu.
2. Select Self Tests, then Test Touchscreen and follow the instructions.
