Frequently Asked Questions
12/22/06 v1.2 Page 2 of 15
TABLE OF CONTENTS
GENERAL INFORMATION......................................................................................................................4
How do dealerships or aftermarket customers order the StarSCAN tool?..................................................................4
What is the process for ordering a StarSCAN carrying case? ...................................................................................4
My kit arrived incomplete: where’s the Read-Me First and other documentation?......................................................4
Where should I send Canadian StarSCAN tools in for repair?...................................................................................4
How should Dealerships report their stolen DRBIII, StarSCAN or StarMOBILE Tool?................................................4
What is the latest information on the StarSCAN Upgrade program?..........................................................................4
How do I find out what the latest StarSCAN software version is?..............................................................................5
Why does the StarSCAN take so long to boot up? ...................................................................................................5
Can the StarMOBILE A/C Adapter (CH9802) be used to power the StarSCAN diagnostic tool?................................. 5
Can the StarMOBILE vehicle cable (CH9804) be used with the StarSCAN diagnostic tool?.......................................5
MISCELLANEOUS TROUBLESHOOTING..............................................................................................5
Why can’t I print PDF files after installing the latest version of Adobe Acrobat? .........................................................5
What does my StarSCAN lock up at the key cycle step of an SCI flash?...................................................................6
Why can’t I connect to a ’06 DR SRT-10?................................................................................................................ 6
Why won't my StarSCAN tool power off when I press or press and hold the power key? ...........................................7
Why won’t the tutorials on the dcctools website run on my computer? ......................................................................7
TOOL FEATURES...................................................................................................................................7
How do I calibrate and test the touchscreen on the StarSCAN Tool? ........................................................................7
How do I set the StarSCAN tool to Factory Defaults?...............................................................................................8
What is the Vehicle Preparation feature?.................................................................................................................8
What is the red flashing SIM button that sometimes appears on the Title Bar?..........................................................8
How does the StarSCAN tool’s vehicle connection system work?.............................................................................8
NETWORKING........................................................................................................................................9
What is the process for troubleshooting StarSCAN networking issues?.....................................................................9
Does my StarSCAN diagnostic tool need to plug into my network?......................................................................... 10
What kind of networking changes might be needed to support the StarSCAN diagnostic tool?................................. 10
Is StarSCAN wireless networking supported? ........................................................................................................ 10
How many LAN drops should I plan for?................................................................................................................ 10
What ports are required for the StarSCAN tool to access the Internet? ................................................................... 10
Do I need Internet access in my service bay to use the StarSCAN diagnostic tool?................................................. 10
DOWNLOADING FLASH FILES............................................................................................................10
Where are the flash files on the StarSCAN & StarMOBILE Update CD? ................................................................. 10
How do I download flash files to the StarSCAN from the internet? .......................................................................... 11
SOFTWARE UPDATES.........................................................................................................................11
Why does my StarSCAN keep rebooting?..............................................................................................................11
Can I skip versions when I update my StarSCAN?................................................................................................. 11
USB MEMORY DEVICE........................................................................................................................ 11
How can I order the 128 MB USB storage drive and adaptor? ................................................................................ 11
Why does my USB device no longer work with my StarSCAN after I reformat it?.....................................................12
Why won’t my TechCONNECT PC recognize my USB device?.............................................................................. 12
Why am I getting an error when trying to write to my USB memory device? ............................................................ 12
What should I do with the Kingston driver CD I received with my USB memory device? .......................................... 12
Why can’t I write to my USB device from the StarSCAN &StarMOBILE Software Update CD? ............................... 12
PACKAGING & DURABILITY ................................................................................................................13
How well does the StarSCAN diagnostic tool handle shop conditions?....................................................................13
What will happen if I touch the screen with brake fluid or oil on my hands? .............................................................14
Do I need a protective cover for the StarSCAN touchscreen?................................................................................. 14
Will the StarSCAN diagnostic tool have a hook? ....................................................................................................14
PURCHASING OFF-THE-SHELF ITEMS FOR USE WITH STARSCAN ................................................14
Can I purchase some of the items in the StarSCAN kit elsewhere?.........................................................................14
