Frequently Asked Questions
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• Review this StarSCAN FAQ (Frequently Asked Questions) document
• Visit one of the following websites for information pertaining to your question
Web Site Link
DCCTools Website www.dcctools.com
StarSCAN Information DealerCONNECT > Service > Repair > StarSCAN/StarMOBILE
DealerCONNECT eSupport Link DealerCONNECT > Service > Repair > Star Online
STAR Center Online DealerCONNECT > eSupport > Knowledge Center > Find Answers
If your problem cannot be resolved through the steps above, please call the Technical Service
Hotline associated with the problem you are experiencing. They will help you resolve the issue
or direct you to the appropriate resource.
Hotline Type of Problem Number
Aftermarket Hotline
Software installation or networking issues
800.801.5420
Fleet Service Fleet Inquiries
248.512.7960
Hardware Repair
Hardware repairs / issues
1-800-801-5420
How do dealerships or aftermarket customers order the StarSCAN tool?
All orders for DRBIII®, StarSCAN®, StarMOBILE®, and related accessories can be placed
through Miller Special Tools at 1-800-801-5420.
What is the process for ordering a StarSCAN carrying case?
The StarSCAN Carrying Case will cost $79.00 (U.S.) or $96.88 (Canadian) and is currently
available for shipping. To order a StarSCAN carrying case, complete the following steps:
1. Call Miller Special Tool at (800) 801-5420
2. Request StarSCAN Carrying Case (P/N CH9405)
My kit arrived incomplete: where’s the Read-Me First and other documentation?
The documentation is located in the soft nylon pouch that is attached to the lid of the StarSCAN
case.
Where should I send Canadian StarSCAN tools in for repair?
Canadian StarSCAN users (Part Number CH9400-CAN) should direct all calls or repairs to the
following:
Auto Analyser Services
7353 Castlederg Side Road
Caledon, Ontario CA L7C0P7
