Frequently Asked Questions
2/13/08 v1.7 Page 4 of 20
GENERAL INFORMATION
Who can I contact regarding StarSCAN help, questions, and concerns?
Before contacting someone regarding StarSCAN questions and concerns, review the following:
• Review this StarSCAN FAQ (Frequently Asked Questions) document
• Visit one of the following websites for information pertaining to your question
Web Site Link
DCCTools Website www.dcctools.com
StarSCAN Information DealerCONNECT > Service > Repair > StarSCAN/StarMOBILE
DealerCONNECT eSupport Link DealerCONNECT > Service > Repair > Star Online
STAR Center Online DealerCONNECT > eSupport > Knowledge Center > Find Answers
If your problem cannot be resolved through the steps above, please call the Technical Service
Hotline associated with the problem you are experiencing. They will help you resolve the issue
or direct you to the appropriate resource.
+52 55 5081 7279, +52 55 5081 7063
+52 55 5081 7389, +52 55 5081 7390
Europe, Middle East, South
America (Brussels) DealerCONNECT +32 2 706 2551
Vehicle Diagnosis Issues
Software Installation Issues
and Networking Issues
StarSCAN Diagnostic Tool
Repair
Who can Fleet and Aftermarket customers contact regarding StarSCAN help, questions,
and concerns?
Before contacting someone regarding StarSCAN questions and concerns, review the following:
