Frequently Asked Questions
2/13/08 v1.7 Page 2 of 20
TABLE OF CONTENTS
GENERAL INFORMATION................................................................................................................................... 4
Who can I contact regarding StarSCAN help, questions, and concerns? ......................................................................4
Who can Fleet and Aftermarket customers contact regarding StarSCAN help, questions, and concerns?....................4
How do dealerships or aftermarket customers order the StarSCAN tool? .....................................................................5
What is the process for ordering a StarSCAN carrying case?........................................................................................5
My kit arrived incomplete: where’s the Read-Me First and other documentation? .........................................................5
Where should I send Canadian StarSCAN tools in for repair?.......................................................................................5
How should Dealerships report their stolen DRBIII, StarSCAN or StarMOBILE Tool?...................................................6
What is the latest information on the StarSCAN Upgrade program?..............................................................................6
How do I find out what the latest StarSCAN software version is? ..................................................................................6
Why does the StarSCAN take so long to boot up?.........................................................................................................6
Can the StarMOBILE A/C Adapter (CH9802) be used to power the StarSCAN diagnostic tool?...................................6
Can the StarMOBILE vehicle cable (CH9804) be used with the StarSCAN diagnostic tool? .........................................6
MISCELLANEOUS TROUBLESHOOTING............................................................................................................... 7
Why can’t I print PDF files after installing the latest version of Adobe Acrobat? ............................................................7
What does my StarSCAN lock up at the key cycle step of an SCI flash?.......................................................................7
Why can’t I connect to a ’06 DR SRT-10?......................................................................................................................7
Why can’t I communicate with the PCM module on a 2006 KJ Liberty vehicle? ............................................................7
Why won't my StarSCAN tool power off when I press or press and hold the power key?..............................................8
Why won’t the tutorials on the dcctools website run on my computer? ..........................................................................8
TOOL FEATURES ............................................................................................................................................. 8
How do I enter characters not present on the StarSCAN Virtual Keyboard? .................................................................8
How do I calibrate and test the touchscreen on the StarSCAN Tool?............................................................................9
How do I set the StarSCAN tool to Factory Defaults? ..................................................................................................10
What is the Vehicle Preparation feature?.....................................................................................................................10
What is the red flashing SIM button that sometimes appears on the Title Bar? ...........................................................10
How does the StarSCAN tool’s vehicle connection system work? ...............................................................................10
How do I View StarSCAN recordings on the PC using StarMOBILE Desktop Client? .................................................11
NETWORKING................................................................................................................................................ 14
How do I configure my StarSCAN for networking?.......................................................................................................14
What is the process for troubleshooting StarSCAN networking issues? ......................................................................14
Does my StarSCAN diagnostic tool need to plug into my network?.............................................................................14
What kind of networking changes might be needed to support the StarSCAN diagnostic tool?...................................15
Is StarSCAN wireless networking supported?..............................................................................................................15
How many LAN drops should I plan for?......................................................................................................................15
What ports are required for the StarSCAN tool to access the Internet? .......................................................................15
Do I need Internet access in my service bay to use the StarSCAN diagnostic tool?....................................................15
DOWNLOADING FLASH FILES.......................................................................................................................... 15
Where are the flash files on the StarSCAN & StarMOBILE Update CD? .....................................................................15
How do I download flash files to the StarSCAN from the internet? ..............................................................................16
SOFTWARE UPDATES..................................................................................................................................... 16
Where can I find help instructions for updating my StarSCAN tool? ............................................................................16
What is the StarSCAN Recovery Card used for?.........................................................................................................16
What should I do if my StarSCAN & StarMOBILE Update CD is missing or defective? ..............................................16
Can I skip versions when I update my StarSCAN? ......................................................................................................16
USB MEMORY DEVICE .................................................................................................................................. 17
How can I order the 128 MB USB storage drive and adaptor? ....................................................................................17
Why does my USB device no longer work with my StarSCAN after I reformat it? .......................................................17
Why won’t my TechCONNECT PC recognize my USB device? ..................................................................................17
Why am I getting an error when trying to write to my USB memory device?................................................................17
