8 Connect other computers and devices
If you’re using wireless, many things can affect a wireless connection
You could have a problem with interference on your wireless signal, your computer
settings or where your computer and Hub are in your home. These tips may help.
• Check that your computer’s wireless is turned on. Some laptops have a small switch –
please see your computer manual for help
• If you’re using a wireless adapter, check it’s correctly installed and connected
• Check your wireless connection software – it should show if your computer’s connected
to your Hub. Try hovering your mouse or cursor over the icons in your computer’s
system tray (usually on the lower right-hand corner of the screen) – one of these may
show if your wireless is connected. Click or right-click on this to launch wireless manager
If you still can’t get a wireless connection…
• Try moving your computer closer to your Hub
• Move your computer and Hub away from large electrical appliances
• Temporarily turn off other wireless devices in your home, such as wireless TV/video
senders, security cameras and baby monitors
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/start
If you still have problems connecting, see page 30.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference, it will automatically change to another channel. If you want to refresh
a channel, follow the steps below. Or you can manually change to a channel of your
choice – but this will stop the automatic channel selection feature.
Open BT Broadband Desktop Help by double-clicking
on your desktop.
Click PC Healthcheck, then the wireless tab and follow the instructions to change
wireless channel.
