IP E-Class Administrator’s Manual Function 6: Recording
E.3
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side of
the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the
MOH connector.
Note: If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt without peri-
odic “voice-overs,” since the ACD Hold Prompt also will be played while a caller is on hold.
Function 631: MOH source
This selects the source that will be played to callers on hold.
Code Source
590 Live external source*
591 Pre-recorded music
592 Pre-recorded with “please continue to hold”
593 Pre-recorded with “dial 0 or extension from hold”
594–598 Customer-recorded message on hold
* Dialing off-hold doesn’t work.
Default: 592 (generic message-on-hold).
Function 632: MOH recording
1. Connect the message/music source to the MOH port on the side of the cabinet.
Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output
mono, if possible, or use a stereo-to-mono conversion cable (or adapter).
2. Enter the prompt number to be recorded.
3. Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s
speaker.
Note: The recorded material should not have a “beginning” or “end” — so that playback can loop
continuously.
4. Press 1 when finished. The recording will play back so you can review it.
5. Press # to accept the recording.
Function 633: MOH volume
If a custom MOH is recorded, the output volume can be adjusted in this function.
Range: 1 (faint)–12 (loudest).
Default: 6.
Notes: If an external audio source such as a radio is used for MOH, adjust the volume at
the source.
To turn live MOH volume completely off, turn off volume at the source.
To turn recorded MOH volume completely off, select (in Function 631, above) one of the prompts
in the range of 594–598, but make sure it’s blank. These prompts are blank by default; if you have
recorded some audio on all of them, just select one and record a few seconds of silence.
