Function 6: Recording IP E-Class Administrator’s Manual
E.2
• ACD Hold Prompt: 539 — Is periodically played to callers on hold in an ACD department when all
extensions are busy.
Default: “All agents are still busy assisting other customers. Please hold; your call will be answered
in the order received.”
• Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed
in holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your
party’s extension, at any time, or please call back during regular business hours.”
Note: While in holiday mode, the IP E-Class system follows night mode programming for call routing. The
day/night mode setting and holiday greeting can be activated remotely (for more information, contact
the Installer).
Function 62: Record directory names
This function is accessible only if a directory branch has been created as part of auto attendant pro-
gramming. Enter the extension number and record the name (and, if this is a by-alpha branch, enter the
name key.)
Important: Make photocopies of the blank worksheet for preparing directories and making future changes.
1.
Ext.
2.
Recorded name
3.
Key
102 George Straite 4
113 Janet Smith 5
Each programming step is defined as follows:
1. Extension number — Enter the extension number for the directory name.
2. Record name — Press 1 to begin recording and press 1 again when finished.
3. Name key — (Necessary if the directory type is by-alpha [for more information, contact the In-
staller].) Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1).
Note: To re-record the prompt that says, “Enter the first letter of the person’s last name,” you must enter Func-
tion 61 and then enter the ID number of the directory branch.
