Function 7: Reports IP E-Class Administrator’s Manual
F.2
Sample Function 73 report
Function 73 report description
The ACD department detail report is divided into four major sections: the report header, the incoming
ACD call statistics, the PBX call statistics, and the report footer.
Report header
The report header includes the report name (“ACD Report by Department, Current” or “ACD Report
by Department, Previous”), ACD department name and number, report start date and time, and ending
data and time:
• Start — Beginning date and time of the reporting period. This will match the ending date and time of
the previous report.
• End — Ending date and time of the reporting period.
(Continued)
