Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 20 of 47
March 2009
3.10 Cancel Order (Other)
A “Cancel Other” situation arises when the CP is trying to gain a new customer, and
the existing provider cancels the order at the End User’s request.
A ’Cancel Other’ situation arises where:
• CP has submitted a Provide Order in respect of a new customer but that
customer's existing CP cancels the CP’s Order at the End User's request; or
• Another CP submits a provide order in respect of an existing Customer End
User and you cancel that other CP’s order at the End User’s request.
‘Cancel Other’ Orders must be placed via the Portal.
• Any Cancel orders must state the CLI, the Post Code and the CORC (Cancel
Other reason code).
• A Cancel order must be received before 12:00 noon on the day prior to the
day on which the relevant Order would otherwise be effective (CRD -1).
Cancel Orders received after 12:00 noon on that day will be rejected, with the
message “Action too late to be performed”.
If the Order is rejected, it is the responsibility of you the customer to resolve the
error.
NOTE – If the CP places a WCLI order on their own WLR lines with a ‘next Working
Day lead-time’ the cancel own process will not work, because there will be no
window available for cancel own to be placed before noon on the day prior to that
order becoming effective. WCLI orders on WLR go live on the next working day, so a
cancel order cannot be placed before midday on CRD -1
Click on cancel order
which will display all
pending orders
available. Select
required order to
cancel and click
ready, then confirm
the cancel order.
