Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 19 of 47
March 2009
3.8 Amend Order
• The Amend Order permits the CP to modify the Customer Requested Date
(CRD), specified on the orders described above, as long as the date change
does not contravene the lead-time for these types of order. Please note this
does not apply to Simultaneous Provisioning. Please see section 5.1 for more
details
• Any Amend Order submitted must be placed using the CLI and new CRD.
• An Amend Order must be received before noon on the day prior to that order
becoming effective. Amend Orders received after noon will be rejected, with
the message “Action too late to be performed”
• If the order file is rejected, it is the responsibility of the CP to resolve the error.
3.9 Cancel Order (Own)
• Any Cancel Order submitted must use the CLI
• A Cancel Order must be received before noon on the day prior to that order
becoming effective
• The lead-time for a Cancel order is the next Working Day provided the order
is placed before 12:00 on the previous Working Day. Any order received after
12:00 will be rejected with the message “Action too late to be performed”.
• If the order file is rejected, it is the responsibility of the CP to resolve the error.
Click on amend order
which will display all
pending orders
available. Select
required order to
amend and click edit.
Select new CRD, then
