Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 17 of 47
March 2009
If the EU wishes to remain with their existing CP this can be notified to BTW in
response to the Advice of Transfer Notification message, up to noon on the day
before the CRD
CPS Removal - If Wholesale Calls is applied to a line that has CPS All calls, this
service will automatically be removed as part of the set up order.
3.5 Mass Migration
The mass migration tool is for CPs who wish to migrate their customer base to the
BTW WCs product during a short period of time. This tool is restricted to CPs whose
migrating customer base is in excess of 150,000 CLIs due to the project based
nature of the tool. There may also a charge associated with this. Please contact your
account manager if you wish to discuss this in further detail.
3.6 Order Status
The status of all orders will be provided once daily. Orders can hold the following
statuses:
• Confirmed
• Completed
• Rejected
• Delay in order progression
• Order cancelled
• CRD Amend Rejected
• CRD Amend Accepted
• Reject Cancel Request
Note: Completed orders will still be visible for 90 days in an archive folder following
the completion of the order. Other orders will remain for
90 days
once the order
completes.
3.7 Cease Order
The Wholesale Calls product can be terminated by the submission of a Cease Order
via the Portal.
• Ceasing the Wholesale Calls product will result in the EU’s calls being carried
and billed via their default Line Provider, providing no other calls package
exists on the line.
• The lead-time for a Cease order is the next Working Day provided the order is
placed before 12:00 on the previous Working Day. Any order received after
noon will be ceased in 2 Working Days.
• If the order or file is rejected, it is the responsibility of the CP to resolve the
error.
If BTW receives a Cease order against a telephone number for which a Provide order
has already been accepted, and that Provide order has not reached “completed”
status (an in-flight order), then the Cease order will be rejected. The CP should place
a cancel order for any in-flight orders.
BTW will reject a Wholesale Calls Cease order if it detects a pending order to
terminate the telephone line, which is in violation of the order lead time. This will be
presented in the rejection codes and reasons as detailed in section 7.
