Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 16 of 47
March 2009
In response to a Provide Order BTW will:
• co-ordinate the transfer of the EUs existing service to the CPs Calls Service
• commence service on that telephone number on the CRD. The minimum
lead-time for the transfer will be 10 working days excluding weekends and UK
Public and Bank Holidays. Orders on WLR lines placed before 12:00 will
transfer on the next working day.
• reject Orders if there are any Incompatible Products on the line. A list of
incompatible products is provided in section 2.9.
• assign a Wholesale Order id when the Order reaches the ‘confirmed' state
• advise the losing CP, who currently has service, that an Order has been
placed that would terminate the existing service. This is achieved via the
Advice of Transfer Notification message
• automatically notify the CP, of changes in the Order status
• only act as the broker for the transfer between the CP and the losing CP and
will not enter into any dispute regarding the EU
As part of the industry practice agreed with OFCOM it is the responsibility of the
Losing/Gaining CP to manage all communications/correspondence with their EUs.
Confirmation of order
acknowledgement
