Vonage Brand's Products

Troubleshooting

I followed the Quick Start Guide for DSL, but I wasn’t able to successfully

conﬁgure the IP8100 series telephone. What else can I do?

Ifyour DSLprovider uses PPPoE, conﬁrm that you haveentered the correct

username and password in the IP8100 series telephone PPPoE settings. You

mayneedtoappendyourISP’sdomainsufﬁxtoyourusernameinordertocon

nect. For example:

Contact your ISP if you are unsure of your username or password.

Some DSL providers will issue a Dynamic IP address without using PPPoE for

authentication. If this is the case for your provider, use the setup wizard in the

IP8100 series telephone web-based conﬁguration to conﬁgure the WANtype

to use a Dynamic IP Address. Once you have applied that setting, power down

your broadband modem and the IP8100 series telephone. Power the modem on

ﬁrstandletitstabilize.Whenthemodemisready,thenpowertheIP8100series

telephone on. Wait a few seconds for the device to stabilize, and then test your

connection.

I followed the Quick Start Guide for a Static IP, but I wasn’t able to suc-

cessfully conﬁgure the IP8100 series telephone. What else can I do?

From the computer that was previously connected to the broadband modem,

accesstheweb-basedconﬁgurationfortheIP8100seriestelephoneandclone

the MAC address. After the setting has been applied, power off the IP8100

series telephone. Wait about 30 seconds before reapplying the power. Wait a

few seconds for the device to stabilize, and then test your connection. If you still

cannotconnect,conﬁrmthatyouhaveenteredalltheIPinformationcorrectly.

ContactyourISPtoconﬁrmyourIPaddress.

I followed Steps 1-6 in the Quick Start Guide, but I wasn’t able to success-

fully conﬁgure the IP8100 series telephone. What else can I do?

If you didn’t need to complete step 7, then it is assumed that your ISP is issuing

you a Dynamic IP address. From the computer that was previously connected

tothebroadbandmodem,accesstheweb-basedconﬁgurationfortheIP8100

series telephone and clone the MAC address. After the setting has been ap-

plied, poweroff the IP8100 series telephone. Wait about 30 seconds before re-

applying the power. Wait a few seconds for the device to stabilize, and then test

your connection.

Troubleshooting