Vonage Brand's Products

Troubleshooting

How do I access th e we b - based co nﬁ guratio n for the IP810 0 series

telephone?

Itisimportantthatyouhavethelatestpatchesandbugﬁxesforyourwebbrowser

whenattemptingtoconnecttotheconﬁgurationforyourtelephoneadapter.

We recommend using the following:

Internet Explorer

5.5 or higher

Netscape 6 or higher

Firefox 0.8 or higher

Usethefollowingstepstogainaccesstotheweb-basedconﬁgurationofyour

IP8100 series telephone:

Step 1: Verify physical connectivity by checking for solid link lights on the phone

adapter. The computer that was able to access the Internet when connected to

the broadband modem or router should be connected to the PC port on the IP

8100 series telephone. If you do not get a solid link, try using a different cable. If

the computer is turned off, the link light may not be on.

Step 2: Disable any Internet security software running on the computer. Soft-

wareﬁrewallssuchasZoneAlarm,BlackIce,Sygate,NortonPersonalFirewall,

andWindowsXPﬁrewallmayblockaccesstotheconﬁgurationpages.Ifyou

have DSL and use a PPPoE client such as WinPoet or EnterNet300, you should

disablethissoftwareaswell.Checkthehelpﬁlesincludedwiththesesoftware

applicationsformoreinformationondisablingorconﬁguringthem.

Step 3: Check the IP address of your computer. Your computer must have an

IP address in the same range as the router in order to communicate with it,

192.168.15.X (X = 2-254). Included in the troubleshooting section of this manual

is more detailed information on checking your IP address.

Step 4:ConﬁguretheInternetsettingsforyourbrowser:

GotoStart>Settings>ControlPanel.Double-clicktheInternetOptionsIcon.

From the Security tab, click the button to restore the settings to their defaults. If

this button is grayed out, then the settings are already at default.

Click the Connection tab. Set the dial-up option to Never Dial a Connection and

then click the LAN Settings button.

Verify that none of these settings are checked and then click OK.

Go to the Advanced tab and click the button to restore these settings to their

defaults.

Click OK out to the desktop and close any open windows.

Troubleshooting