Index-7
Wave ViewPoint User Guide
using the dial bar, 6-2
priority
of call rules
, 11-10
of greetings
, 7-25
private
contacts
, 10-2
folders
, 2-31
groups
, 10-18
voicemail
, 7-8
Problem Report Wizard
, C-1, D-1
problems, reporting
, C-1, D-1
prompts
changing language of for contacts
, 10-7
for password with call forwarding
, 9-4
for password with routing lists
, 9-15
selecting language of
, 12-5
to accept or decline calls from routing lists
, 9-14
to accept or decline forwarded calls
, 9-4
to callers following routing lists
, 9-15
public
contacts
, 10-2
folders
, 2-31
groups
, 10-18
My Numbers
, 6-6
purging archived recordings
, A-14
Q
queues
personal statuses for agents
, 3-5
R
recording calls, 5-13
recordings, how to make and play
, 2-36
redialing your last call
, 6-9
remote phone
specifying at logon
, 2-10
using
, 6-17
replying to voicemail
, 7-6
reporting on Call Log
, 8-9
reporting problems
, C-1, D-1
reports
overview
, 13-1
backups for
, 13-6
Call Log
, 13-14
Call Transfer
, 13-16
Grouped Service Level
, 13-17
options for
, 13-8
Outbound Call Comparison
, 13-18
Outbound Calls by Phone Number
, 13-19
Outbound Long Distance Summary
, 13-20
running
, 13-3
shared and local
, 13-5
Unanswered Calls During Business Hours
, 13-22
User Call Trends
, 13-23
using Excel toolbar to run
, 13-4
viewing headers and footers
, 13-4
returning your last call
, 6-9
ringback
, 5-15
for calls on hold
, 5-10
ringer, customizing duration of ringing
, 12-9
routing lists
overview
, 9-5
active
, 9-8
caller options while following
, 9-6
creating
, 9-11
default
, 9-8
final actions for
, 9-16
greetings and final actions
, 9-20
prompting for password
, 9-15
prompting to accept or decline
, 9-14
routing calls to groups
, 9-18
Standard
, 9-8
when station is busy
, 9-17
Routing Lists folder
, 9-7
Routing List Wizard, using
, 9-10
