3 Updating the BIOS and Sending the Support Ticket
Updating the BIOS
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Updating the BIOS
Using the Utility Partition version of e-Diagtools, you can update the computer’s BIOS.
To do this, e-Diagtools looks for the latest BIOS version for your computer on HP’s
server. If a more recent version is available, e-Diagtools downloads the new BIOS, and
then, after a few checks with the user, installs (or “flashes”) the new BIOS.
Two BIOS update options are available:
•
Update BIOS and keep all BIOS settings.
•
Update BIOS and reset all BIOS settings to default values.
If you use this option, note down all your computer’s BIOS settings before updating
the BIOS. You can then recover any of the original settings, if needed.
This option is recommended if you have a hardware error.
Prerequisites
For the BIOS update feature to work correctly, your computer must satisfy the
prerequisites described in “Before You Begin” on page 31. Additionally, your computer’s
networking parameters must be set correctly, as described in “Advanced Users: Setting
Up the e-Features” on page 34.
CD-ROM Versions
The CD-ROM versions of e-Diagtools do not have the BIOS update feature.
HP Notebook PCs
BIOS updates for HP Notebook PCs are performed by e-Diagtools for Windows; refer
to “BIOS Options” on page 71 for instructions.
How To Update the BIOS
CAUTION During the BIOS update do not turn off your computer.
1 If your computer has an Administrator password, enter this password during startup.
You must enter the Administrator password before BIOS upgrading is permitted.
2 Start the Utility Partition version of e-Diagtools and enter the main menu. This is
described in detail in “Starting e-Diagtools from the Utility Partition on your Hard
Disk” on page 19.
3 In the main menu, select the required BIOS update option.
