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Answering a call with no SWCA keys available
If all your SWCA keys have assigned calls, and you receive another call, you can:
• put the call on Hold until a SWCA key becomes free. Do this by simply picking up the call.
The first call automatically goes on Hold at your telephone.
• dial in a SWCA code that is not assigned to a button on your telephone. If you assign a call to
a code that does not have an appearance on your telephone, you need to use the Page, Voice
call, or Message feature to tell the group that there is a call waiting, and on which code it was
parked.
Retrieving a call from a SWCA key
If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up
the handset and pressing the SWCA key associated with the indicator, or by dialing in
the SWCA code that associates with that key.
If you are not sure which call to pick up, you can use one of the following codes to find the
longest-parked call or the most recently parked call:
• FEATURE *537 retrieves the oldest SWCA call. The indicator on all telephones in the
group becomes solid, indicating an active call.
• FEATURE *538 retrieves the most recent SWCA call. The indicator on all telephones in the
group becomes solid, indicating an active call.
Note: These codes only work for telephones that have SWCA keys defined, and
the system only searches across the range of codes that are assigned for that
telephone.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA
SWCA6
Intercom
Intercom
In this example, the call parked on
SWCA1 was retrieved by this user, who
pressed the SWCA1 key.
The flashing indicator beside SWCA1
becomes solid. As well, a solid indicator
appears beside one of the intercom
buttons.
On all other telephones in the group, the
indicator appears solid beside SWCA1,
indicating that the call has been retrieved
and is active.
