3
System-wide Call Appearance (SWCA) Features Card
About System-wide Call Appearance (SWCA) keys
Use the System-wide Call Appearance (SWCA) feature to park incoming and outgoing calls on
your Business Communications Manager (BCM) system and, at the same time, provide call
appearance of the call to a group of telephones. Using this feature frees the line used by the call
and allows another user to pick up the call at any telephone that has been assigned the same SWCA
keys.
Label your telephone keys to provide information about the code used to program each key (see
Table 1).
Table 1: SWCA keys labels
Note: Your telephone must have an available intercom key to pick up SWCA
calls.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA
SWCA6
Intercom
Intercom
Indicate the label for your SWCA
keys
Table 2:
Telephone key # SWCA code
FEATURE *521
FEATURE *522
FEATURE *523
FEATURE *524
FEATURE *525
FEATURE *526
FEATURE *527
FEATURE *528
FEATURE *529
FEATURE *530
FEATURE *531
FEATURE *532
FEATURE *533
FEATURE *534
FEATURE *535
If possible, assign the same set of buttons to
the same SWCA user codes for all
telephones in the call group.
You can name the keys anything, but it helps
to have some reference to the SWCA code
that is saved on the key.
To find out which code has been assigned to
a button, use Button Inquiry (FEATURE *0).
Assigning SWCA keys
