18 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
The Customer is responsible for testing any preventative recommendations prior to
implementation into production to ensure and to conrm interoperability within their IT
environment. Prior to the implementation of any recommendations, the Customer should
read and understand any prerequisites, procedures, or requirements as specied in the
supporting documentation of the update.
The Customer shall work with HP to schedule delivery of the Proactive Care Service features
identied for delivery for a specied number of times on an annual basis. Delivery shall be
scheduled for each 12-month period of the annuity support agreement. No deliverables or
entitlements shall be carried forward from one 12-month period to the next.
The Customer will:
• Take responsibility for registering to use the HP or third-party vendor’s electronic facility
in order to access knowledge databases and obtain product information; HP will provide
registration information to the Customer as required; additionally, for certain products, the
Customer may be required to accept vendor-specic terms for use of the electronic facility
• Retain and provide to HP upon request, all original software licences, licence agreements,
licence keys and subscription service registration information, as applicable for this service
• Take responsibility for acting upon any hardcopy or e-mail notication the Customer may
receive in order to download the software update or to request the new software update on
media, where this option is available
• Use all software products in accordance with current HP software licensing terms
corresponding to the Customer’s prerequisite underlying software licence, or in accordance
with the current licensing terms of the third-party software manufacturer, if applicable,
including any additional software licensing terms that may accompany such software
updates provided under this service
If required by HP, the Customer or HP authorised representative must activate the hardware
product to be supported within 10 days of purchase of this service, using the registration
instructions within the Care Pack documentation or the e-mail document provided by HP, or
as otherwise directed by HP. In the event that a covered product changes location, activation
and registration (or proper adjustment to existing HP registration) is to occur within 10 days
of the change.
The Customer is responsible for the security of the Customer’s proprietary and condential
information. The Customer is responsible for properly sanitising or removing data from
products that may be replaced and returned to HP as part of the repair process to ensure the
safeguarding of the Customer’s data. For more information on Customer responsibilities,
including those outlined in the HP Media Sanitisation Policy and Media Handling Policy for
Healthcare Customers, go to hp.com/go/mediahandling.
If the Customer chooses to retain repair parts covered under the defective media retention
and/or comprehensive defective material retention service feature options, it is the
Customer’s responsibility to:
• Retain physical control of the covered data retentive components at all times during
support delivery by HP; HP is not responsible for data contained on the covered data
retentive component
• Ensure that any Customer-sensitive data on the retained covered data-retentive
component is destroyed or remains secure
• Have an authorised representative present to retain the defective data-retentive component,
accept the replacement component, provide HP with identication information for each
data-retentive component retained hereunder, and, upon HP request, execute a document
provided by HP acknowledging the retention of the data-retentive component
