Prestige 643 ADSL Router
Troubleshooting 15-1
Chapter 15
Troubleshooting
This chapter covers the potential problems you may run into and the possible solutions. After
each problem description, some instructions are provided to help you to diagnose and to solve the
problem.
15.1 Problems Starting Up the Prestige
Table 15-1 Troubleshooting the Start-Up of your Prestige
PROBLEM CORRECTIVE ACTION
None of the LEDs are on when
you power on the Prestige
Check the connection between the AC adapter and the Prestige.
If the error persists, you may have a hardware problem. In this case
you should contact technical support.
1.Check to see if the Prestige is connected to your computer’s serial
port.
VT100 terminal emulation
9600 bps
Cannot access the Prestige via
the console port.
2. Check to see if the
communications program is
configured correctly. The
communications software should
be configured as follows:
No parity, Flow Control set to
None, 8 Data bits, 1 Stop bit.
15.2 Problems With the WAN Interface
Table 15-2 Troubleshooting the ADSL connection
PROBLEM CORRECTIVE ACTION
Initialization of the PVC
connection failed.
Ensure that the cable is connected properly from the ADSL port to the wall
jack. The ADSL LED on the front panel of the Prestige should be on. Check
that your VPI, VCI, type of encapsulation and type of multiplexing settings are
the same as what you collected from your telephone company and ISP.
Reboot the Prestige. If you still have problems, you may need to verify these
variables with the telephone company and/or ISP.
