Using PCoIP® Zero Clients with PCoIP Host Cards
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United States and/or other countries. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW_10Q1_WP_PCoIPZeroHost_EN_P21_R1
9 Frequently Asked Questions
Why is my PCoIP session using >100 Mbps almost all of the time?
This is typically caused because temporal dithering is enabled on your graphics card. See Section 3.7
for more details.
Why is my PCoIP session performing poorly when my network is not busy?
This problem is typically caused by persistent packet loss or significant packet reordering.
See sections 3.4 and 3.5 for details and how to resolve these issues.
Why are some users reporting good user experiences while others on the same network are reporting
a poor experience?
“Unfair” sharing of the network may cause this. See Section 3.1.1 to understand the use of the
Device Bandwidth Target setting to correct this situation.
Why is my pointer lagging so much?
This is probably caused by the latency on the network being greater than 40ms. See Section 8.1
to understand how to install the local mouse and keyboard support.
How do I connect a zero client to a host system behind the corporate firewall?
You will need a hardware VPN device to provide this connection. For details, see PCoIP VPN Deployment
Guide (TER 0902002), which discusses Network Address Translation, IPSec, PCoIP connection requirements,
and configuration of the VPN, routers, and PCoIP endpoints. Also, refer to the entry “What are the required
TCP/UDP ports for PCoIP Technology?” in the Teradici Knowledge Base.
Why does my PCoIP session seem less crisp when I first connect?
In order to minimize the impact of new remote sessions on the network, the PCoIP protocol initiates sessions
at reduced bandwidth and increases bandwidth utilization over the first few seconds. For this reason, you may
briefly see low-bandwidth video artifacts until bandwidth utilization ramps up.
