Chapter 1 Understanding remote management 21
ICS Remote Tools User Guide
Figure 6 provides a sample of what the folder containing one database could contain. Many
customer records can be stored in one database. You can also have a number of databases, each
with a set of Norstar customers. You cannot, however, pass customer records back and forth
between databases, and you cannot have more than one database per folder.
Figure 6 ICSRT database folder contents
Constraints
• You can only have one CustomerInfo database file per database folder.
• You cannot pass customer records back and forth between databases.
• If you delete a database folder, all information within that folder is deleted, so it is highly
recommended that you create a secure folder somewhere and regularly copy each database
folder to that folder as a backup.
• If you need to turn your computer off, ensure that there are no backup up or restore jobs
currently running. Any jobs scheduled to run while the computer is turned off will need to be
manually removed when the computer is rebooted.
• The Scheduler does not automatically update after the Daylight Savings time change if it is
running during the time change. When this occurs, you need to close the Scheduler and then
restart it to synchronize the Scheduler time with the computer or server time. Refer to
“Starting the Scheduler” on page 109.
<database folder name>
CustomerInfo.mdb
OlpWorksheets
<customer system ID>
<workbooknamecustomer1).xls file
<workbooknamecustomer2>.xls file
backup
<systemIDcustomer1>.new
<systemIDcustomer1>.old
<systemIDcustomer2>.new
<systemIDcustomer2>.old
X
X
