Problem Possible solution
Set the drain programme if you set an option which ends with water in the tub.
The spin phase does not oper-
ate or the washing cycle lasts
longer than usually.
Set the spin programme.
Make sure that the drain filter is not clogged. Clean the filter, if necessary. Re-
fer to 'Care and cleaning'.
Adjust manually the items in the tub and start the spin phase again. This prob-
lem may be caused by balance problems.
There is water on the floor. Make sure that the couplings of the water hoses are tight and there is not wa-
ter leakages.
Make sure that the drain hose have no damages.
Make sure you use the correct detergent and the correct quantity of it.
You cannot open the appliance
door.
Make sure that the washing programme is finished.
Set the drain or the spin programme if there is water in the drum.
The appliance makes an un-
usual noise.
Make sure the levelling of the appliance is correct. Refer to 'Installation'.
Make sure that the packaging and/or the transit bolts are removed. Refer to
'Installation'.
Add more laundry in the drum. The load may be too small.
The appliance fills with water
and drain immediately.
Make sure that the drain hose is in the correct position. The hose may be too
low.
The cycle is shorter than the
time displayed.
The appliance calculates a new time according to the laundry load. See the
‘Consumption Values’ chapter.
The cycle is longer than the
time displayed.
An unbalanced laundry load increases the duration time. This is a normal be-
havior of the appliance.
The washing results are not
satisfactory.
Increase the detergent quantity or use a different detergent.
Use special products to remove the stubborn stains before you wash the laun-
dry.
Make sure that you set the correct temperature.
Decrease the laundry load.
After the check, activate the appliance. The programme
continues from the point of interruption.
If the problem occurs again, contact the Service.
If the display shows other alarm codes. Deactivate and
activate the appliance. If the problem continues, contact
the Service.
Service
We recommend the use of original spare parts.
When contacting the Service, make sure that these da-
ta are available. You can find the information on the rat-
ing plate: model (Mod.), PNC (Prod.No.), Serial number
(Ser.No.).
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