EN 13
AFTER-SALES SERVICE
Before contacting the After-Sales Service:
1. Try to resolve the problem yourself
(see “Troubleshooting Guide”).
2. Restart the programme to check whether the
problem has solved itself.
3. If the washing machine continues to function
incorrectly, call our After-Sales Service.
Please have the following information at hand:
• Nature of the fault.
• Washing machine model.
• Service code (number after the word SERVICE).
The After-Sales sticker can be found inside the
door.
• Your full address.
• Your telephone number and area code.
The After-Sales Service telephone numbers and
addresses are provided on the guarantee card.
Alternatively, contact your specialist dealer
where you purchased the appliance.
ACCESSORIES
For some models, you can obtain the following
accessories from our After-Sales Service or your
specialist dealer:
• A drawer in the plinth panel, which can be
installed beneath the washing machine. This
raises your machine to allow for easier loading
and unloading as you no longer need to bend
down so far to access the door. It also offers a
practical additional storage solution.
• A stacking kit with which your dryer can be
installed on top of your washing machine.
• A stacking kit shelf with which the dryer can
be installed on top of your washing machine to
save space and enable easier loading and
unloading.
• A cover plate kit with which your washing
machine can be installed under a permanent
kitchen work surface. Please ask your After-
Sales Service or specialist dealer if this is
possible with your washing machine model.
TRANSPORT/REMOVAL
When transporting the appliance, do not lift it up by its worktop.
1. Pull out the mains plug.
2. Close the water tap.
3. Check that the door and the detergent dispenser are closed correctly.
4. Disconnect the inlet and drain hoses.
5. Eliminate all residual water from the appliance and hoses (see “Draining residual water/
Cleaning the filter”).
6. The transport safety bolts must be fitted.
