EN 10
Description of the failure indicators
The washing machine
remains at a standstill for
several minutes in the
middle of a running
programme; the wash
programme appears to be
stuck
This is a normal function of the washing machine to optimise the rinse
phase. One reason for such a long pause may be that you may have used
too much detergent; the washing machine has automatically interrupted
the programme to reduce the amount of foam. The standstill may be
repeated several times until the foam reduction is sufficient to continue
the wash cycle. If the foam persists, the red “Service” indicator will light
up and the display indicates “F18” or “Fod” - if this is the case, refer to the
instructions for the “Service” indicator on the following pages.
Detergent residues on
laundry after the wash
White residues on dark fabrics are caused by insoluble compounds used
in phosphate-free powder detergents.
- Use liquid detergent to avoid overdosing of detergent; if possible, select
the “Intensive Rinse” option; brush out the fabric.
The programme time is
longer or shorter than the
time displayed on the
“Programme Chart” or on
the display (if available)
This is a normal function of the washing machine to adapt to factors that
can have an effect on the wash programme time, e.g. excessive foam
formation, load imbalance due to heavy items of laundry, or prolonged
heating time resulting from low inlet water temperature. The appliance’s
measuring system also adapts the programme time to the load size.
If necessary, the programme time is recalculated and updated on the
basis of these factors; during such updates, an animation appears in
the display (if available). For small load sizes the time indicated on the
“Programme Chart” may be reduced by up to 50%.
Failure
indicator
flashes
Description, causes, solutions
“Water tap closed”
The appliance has no, or insufficient, water supply. The “Start/Pause” light
flashes.
Check whether:
• the water tap is fully open and the water supply pressure is sufficient;
• there are kinks in the water inlet hose;
• the mesh filter in the water supply hose is blocked (see “Care and maintenance”);
• the water inlet hose is frozen;
• the safety valve’s inspection glass indicator on your water inlet hose is red
(if your appliance has an inlet hose like the one in Fig. “D” - refer to the previous
chapter “Care and maintenance”); replace the hose with a new one available
from our After-Sales Service or your specialist dealer.
After removing the problem, restart the programme by pressing the
“Start/Pause” button.
If the problem occurs again, contact our After-Sales Service (see next chapter).
“Pump”
Water is not pumped out of the washing machine. The appliance stops in the
corresponding programme step; unplug the machine and check whether:
• there is a kink in the drain hose or the hose is blocked for another reason.
• The filter or pump is blocked (refer to the “Draining residual water/Cleaning the
filter” chapter. Make sure that the water has cooled before draining the
appliance).
• The drain hose is frozen.
After remedying the problem, press the “Reset” button for at least 3 seconds.
Then, restart the required programme. If the problem occurs again, contact our
After-Sales Service (see next chapter).
Problem Possible causes, solutions and tips
