English - 32
Troubleshooting
Check the table below if the washing machine...
If after requesting technical assistance and the problem is not considered a malfunction, you will be
charged for service even though the product is still under warranty.
Problem Checkpoints Action
Power does not turn
on.
Check if the electric voltage is
normal.
This product can only be used
with 220 V.
Check if the power cord is
completely plugged in.
Plug in the power cord.
Water does not drain.
Check if the drain hose is correctly
placed.
Ensure that the drain hose is
placed properly.
Check if the drain hose is twisted. Make sure the drain hose is not
twisted.
Check if the outlet of the drain
hose is clogged.
Unclog the outlet and the
surrounding area.
Washing machine does
not operate.
Check if the door is closed. Close the door.
Check if the washing machine is
in the Pause status.
Press Start/Pause button again
and check if washing proceeds.
Check if water has reached the
preset water level.
If the water pressure is low, it
takes a longer time.
Check if the water tap is closed. Open the tap.
Check if the Child Lock is set. No key is enabled if the Child
Lock is set. Release the Child
Lock.
The drain hose and tub
are frozen
• Apply some hot water on the tap to disconnect the water supply
hose and place the hose in hot water.
• Pour warm water into the tub and wait about 10 minutes.
• Cover a hot, wet cloth around the connection of the water hose.
• As the water supply hose defrosts, reconnect the hose and check
if water supply is normal.
The tub won't keep
water and it drains
immediately.
• Check if the water outlet is clogged with something, such as coins
or pins.
• Hang the drain hose on the drain hose hook. Pour water into the
tub to the half-way mark and then run the Spin cycle.
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