Get some help 3
1 12-month subscription £9 a month. We might not be able to fix some technical problems. Policy on fair use applies.
Exclusions, terms and conditions apply.
2 Engineer visits: charges start from £90.
Prices shown include VAT at 20%. VAT rate and prices may change. See www.bt.com for the latest prices.
BT Broadband Desktop Help will:
• alert you if you have a problem
• support you 24 hours a day
• help you get back online
• run a PC health check
Note: BT Broadband Desktop Help only works with PCs using Windows 7, Vista or XP.
Sorry, it doesn’t work with Macs. If you use a Mac, please try other help options in
this guide.
Once connected, your new broadband connection means faster help, if you need it.
Just go to www.bt.com/help
If you still have problems connecting, see page 30.
Help with computer problems
While the other help listed here focuses on your broadband and Hub, our BT Home
IT Support team can offer you straightforward, jargon-free help with a wide range
of computer-related issues. You can get help over the phone
1
or in person
2
.
To find out more, go to www.bt.com/homeitsupport
Your bill explained
After your order, you might get an interim bill that’s bigger than you expected.
If you’re an existing customer, you might see charges for some of your old service
as well as the new.
To find out more about your bill, go to www.bt.com/mybt
• set up or troubleshoot your BT email account
• fix problems in the background
• help you set up your home network
• update automatically
