SECTION 5
TROUBLESHOOTING
107
Toolbox System Status Messages (continued)
Displayed, in red, in the MC Series Toolbox utility.
SYSTEM STATUS PROBLEM SOLUTION
[Crit 63 03-phead offline
cancelpage restart]
Dirty Printhead contacts.
Printhead or Pen Board
Eject Printhead and inspect/clean
contacts.
Replace Printhead
Call for Service Support.
Reason: Uncapped printhead
or clamshell open
ejected (using Eject
Service Station button).
Re-install the Service Station (as
outlined in this manual)
WARNING! Please be sure to open the
Clamshell before you eject the service
Printer is still initializing
or some other issue is
keeping it from fully
If printer was just powered on, or
printhead was just installed; wait a few
minutes, error should clear by itself.
No printhead installed or
printhead not making
proper connections or
not being recognized.
Install Printhead Cartridge.
Remove printhead and check/clean
contacts; then reinstall printhead.
Replace printhead. Refer the
appropriate sections in this manual for
removing and installing the printhead
cartridge.
Call for Service Support.
one or more of the Ink
Tanks are also missing.
Install Ink Tanks and then install
Printhead Cartridge; as outlined in this
manual.
