SECTION 5
TROUBLESHOOTING
104
Errors and Warnings
Printer Alert Window Messages
Messages sent from the driver and displayed on PC screen
in a small popup window.
MESSAGE SOLUTION
Wait until the message disappears. The printer will start printing your job
once the cleaning process has completed.
Remove and re-insert your printhead cartridge. Replace printhead. Printhead
cartridges must be purchased from authorized supplier for this printer model.
Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for
this printer model.
…. Ink Low
Example: Black Ink Low
…. Out of Ink
Example: Cyan Ink Out
Out of Paper. Load paper into printer and press the LOAD/FEED button.
Check for and remove obstruction, then press RESUME button.
Check/Clean sensors. If problem persists contact technical support.
Remove printhead cartridge. Check/clean electrical contacts. Reinsert
printhead. Replace printhead. If problem persists contact technical support.
Multiple Ink Tanks are
missing
Insert missing Ink Tanks.
Clean electrical contacts and re-seat Ink Tanks.
Multiple Unauthorized
Ink Tanks
Remove and re-insert Ink Tank. Replace Ink Tank. Ink Tanks must be
purchased from authorized supplier for this printer model.
Remove jammed media. Check for proper feed setup, then press RESUME
button.
Check/Clean sensors. If problem persists contact technical support.
Ensure printhead cartridge has been inserted properly then closer the
printhead latch so it locks.
Print Zone Assembly
(Clamshell) Open
Check to be sure the Clamshell is completely closed and latched. Make sure
Print Engine Latches are secure.
The … Ink Tank is
missing
Insert missing Ink Tank.
Clean electrical contacts and re-seat Ink Tank.
Unauthorized … Ink
Tank Installed
Ink Tanks must be purchased from authorized supplier for this printer model.
Printhead cartridges must be purchased from authorized supplier for this
printer model.
