IP E-Class Administrator’s Manual Administrator programming: An introduction
.3
Voice mail features
• Nine message-on-hold sources — Among these are three prerecorded tracks and five customer-
recordable tracks; also supports live input.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages
• Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
• Quick Move
™
— Allows recording conversations or calls directly into a designated mailbox.
• Virtual Mailbox Key
™
— Allows easy monitoring of a second mailbox.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses IP Feature Phone display to provide up-to-the-second information on queues and wait times.
• Sends calls to longest-idle agent.
Feature Phone overlays
Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order addi-
tional overlays, visit the DESI
™
Web site at www.desi.com. You can also download the free Windows
®
-
based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI prod-
ucts, please consult the DESI Web site.
Tip: Remember that ESI’s Esi-Access software, available from www.esiresellers.com, also lets you print on
the overlays as well as perform many other programming tasks.
